OWU

BALNEO HOTEL ZSORI THERMAL & WELLNESS

HOUSE RULE AND

GENERAL TERMS AND CONDITIONS

EFFECTIVE FROM 01 FEBRUARY 2020

I. Introduction

The operator of BALNEO HOTEL ZSORI THERMAL & WELLNESS (hereinafter: Balneo Hotel) would like to draw the attention of all its visitors to the fact that if you wish to be a consumer, you should read carefully the General Terms and Conditions (Privacy Policy) and the Privacy Policy. and Privacy Policy, and only order your products available through the Website if you agree and agree to be bound by all provisions of the House Rules and have understood and accepted the Privacy and Data Protection Policy.

We greet our dear guests, we wish you a good rest, pleasant refreshment and experience-rich relaxation.

All the staff of our hotel do their best to achieve these goals, but the cooperation of the guests is also essential for this. To this end, we consider it necessary to take into account and adhere to the standards set out below.

II. Concept definitions

The terms and concepts used in the House Rules have the following meanings:

Supplier: Hotel Balneo Kft.

headquarters: 3400 Mezőkövesd Fülemüle út 2.

address of the service: Balneo Hotel Zsori Thermal & Wellness 3400 Mezőkövesd, Fülemüle út 2.

company registration number: 05-09-030055

tax number: 24145246-2-05

Website address: https://balneohotel.hu/hu

Phone: +36 49 505 030

E-mail: info@balneohotel.hu

Independently represented by: János Kosik, Managing Director

Harmati Péter is the hotel manager

A guest is a party to the Service Agreement with the Service Provider, who in practice is a natural person using the Services of the Service Provider, who does not fall under the definition of a Person Staying There with the Guest.

Person (s) with the Guest: the person (s) who arrives with the Guest and stays with the Guest in the Room, who uses the Accommodation Service and / or the Additional Service (s) with the Guest (s) ( k).

A cost bearer is a natural or legal person or a company without legal personality who pays the Service Provider the Consideration for the use of the Service. A Guest, a Person Staying with the Guest or a third party may also be a cost bearer.

Parties: Guest or Cost Officer and the Service Provider

Consideration or Price or fee for the use of the given Service is the fee due to the Service Provider, expressed in money, which the Guest or the Cost Officer is obliged to pay.

Consideration is a specific part of the Consideration.

Additional Service: other services provided by the Service Provider to its Guests for the meaningful spending of free time, preservation of health, and improvement of physical well-being, which are not part of the given type of Accommodation Service, provided that the Service Provider offers such services to the Guests at the time of the Service or provides (eg consumption from the Room's minibar, massages and / or body treatments, etc.). The scope and Value of the various types of Additional Services available to the Guests in a given period shall be published by the Service Provider on the website or at the request of the Guest (s) before or during the provision of the Accommodation Service, depending on whether the You will be notified separately when the need for the Additional Service (s) arises - but in any case before the use. The scope of Additional Services changes or may change at different times of the year.

Accommodation service: the provision of accommodation in the Hotel for non-long-term stays, including overnight stays and rest, the provision of other services directly related to the provision of this accommodation, such as restaurant services such as breakfast, which are not included in the Additional Services.

Room: a room, suite or suite with one, two or more beds in the Hotel. The types of rooms available at any time can be found on the website.

Hotel / Service Provider: Balneo Hotel Zsori Thermal & Wellness, which is located in nature at 3400 Mezőkövesd, Fülemüle út 2 and is operated by the Service Provider, Hotel Balneo Kft.

Service: a summary description of the Accommodation Service and the Ancillary Service (s).

Website: the https://balneohotel.hu/hu portal and all sub-pages operated by the Service Provider.

Credit card: a cash substitute that a bank can give to its customers who hold an account with it. The concept of a credit card also covers credit cards and debit cards. The list of bank cards accepted by the Service Provider can be found on its Website and at the reception of the Hotel.

III. Governing legislation

The following is a non-exclusive list of laws, whether or not specifically mentioned in the House Rules, which govern the legal relationship between the Service Provider and the Guest:

  • Act V of 2013 on the Civil Code (hereinafter: Civil Code),
  • Act CLXIV of 2005 on Trade (hereinafter: Trade Act),
  • Act LXXVI of 2009 on the General Rules for the Commencement and Pursuit of Service Activities (hereinafter referred to as "Services Act"),
  • Act CLV of 1997 on Consumer Protection (hereinafter: Consumer Protection Act),
  • Act XLVII of 2008 on the Prohibition of Unfair Commercial Practices against Consumers (hereinafter referred to as the Unfair Commercial Practices Prohibition Act),
  • Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (hereinafter referred to as the "Privacy Act"),
  • Act C of 1990 on Local Taxes (hereinafter referred to as the "Act on Local Taxes"),
  • Government Decree No. 239/2009 (X.20.) on the detailed conditions for the provision of accommodation services and the procedure for issuing accommodation operating licences (hereinafter referred to as the Accommodation Services Government Decree),
  • Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the flow of such data
IV. Scope of the recent House Rules

These House Rules will be issued on February 1, 2020 and will remain in effect until amended.

The personal scope of these House Rules extends to the Service Provider as well as the Guest or the Cost Officer.

V. General Terms and Conditions

1. Establishment of the Service Contract

The Service Contract between the Service Provider and the Guest or the Cost Bearer may take different forms.

If the Service Contract is concluded verbally, it is concluded when the offer of one Party (hereinafter referred to as the Offer) is accepted verbally by the other Party, including by telephone. The verbal Offer must be accepted immediately, otherwise the Service Contract shall not be concluded. In any case, the Service Provider shall send the Guest a written confirmation of the acceptance of the verbal Offer (hereinafter referred to as "Confirmation").

If the Service Contract is concluded in written form, such as by e-mail or fax, it shall be concluded if the written offer of the Service Provider to conclude a Service Contract is accepted in written form by the Guest or if the written offer of the Service Provider to conclude a Service Contract is accepted verbally by the Guest and the Service Provider sends a written Confirmation of acceptance by the Guest.

Any holiday and other offers, promotions and discounts of the Service Provider published on the Service Provider's website and available at the reception desk of the Hotel shall be deemed to be an Offer, even if they are not individual offers made for the Guest.

Other services directly related to the provision of the accommodation (e.g., breakfast, half board, etc.) shall be specified by the Service Provider in its Offer. If there are any Additional Services that the Guest may order, the terms and conditions of such Additional Services shall be communicated to the Guest in the Offer.

The Guest may also request the Service Provider to make a personalised Offer, either in writing or verbally.

If the Guest wishes to accept the Service Provider's Offer with a different content, it shall be deemed to be an Invitation to Offer and the Service Provider shall be entitled to send a new Offer or to accept the Invitation to Offer.

If the Service Provider sends a Confirmation with a different content than the one accepted by the Guest, for example due to an administrative error, it shall be considered as a new Offer, which the Guest shall be entitled to accept or reject. If the Guest accepts the Confirmation as a new Offer, the Service Provider shall confirm this to the Guest in writing.

In practice and in general, the contents of the Service Contract can be ascertained from the combination of the Offer, the relevant order and the Confirmation sent by the Service Provider or available on the website and at the reception desk of the Hotel.

An exception to this is if the Contracting Parties conclude a Service Contract between themselves for a specifically named service.

The minimum terms and conditions of the simplified Service Contract are set out in these House Rules.

In the event of any dispute between the Contracting Parties as to the conclusion and/or the content of the Service Contract and as to the termination of the Service Contract with or without performance of the contract, the conclusion and/or the content of the Service Contract shall be subject to the following provisions, and the termination of the Service Contract with or without contractual performance shall be proven and, in the event of a dispute, proved by the Contracting Party who invokes the conclusion and/or the specific content of the Service Contract and the termination of the Service Contract with or without contractual performance, whether verbally or in writing (including e-mail, fax).

2. Minimum content of the Service Contract

The Service Contract shall, unless otherwise specified, at least include:

the date or duration of the Accommodation Service, i.e., the day of arrival (hereinafter referred to as the "Arrival Date") and the day of departure (hereinafter referred to as the "Departure Date"),

the name of the Guest,

the Guest's email address and/or home address and/or telephone number,

the number of Persons arriving with the Guest and the number of Persons staying with them,

the type of Accommodation Service, including the type of Room requested and the method of accommodation, or, where more than one Accommodation Service is used, the number of Accommodation Services and, where different types of Accommodation Services are used, the number of Accommodation Services separately broken down by type of Accommodation Service,

the amount of the Consideration and the payment method requested by the Guest, indicating this if it is a non-refundable payment of the Consideration,

if the Guest and the Cost Bearer are not the same person, the name, address or registered office of the Cost Bearer and, in the case of a company, the tax number of the Cost Bearer, it being understood that in this case the Service Provider shall conclude the Service Contract with the Cost Bearer.

The Additional Service(s) requested, if the Additional Service(s) was (were) already known to the Guest before the provision of the Accommodation Service commenced.

The Service Contract is for a defined period (the period between the Arrival Date and the Departure Date, including these two days).

By entering into the Service Contract, the Service Provider undertakes to provide the Accommodation Service(s) and, if such Service(s) is (are) specified in the Service Contract and these House Rules, the Additional Service(s) under the Service Contract to the Guest and the Person(s) staying with them, in accordance with the Service Contract.

The Guest agrees to use the Service together with the Person(s) staying with him/her, if any, and shall be liable for the conduct of the Person(s) staying with them, and shall pay the Service Provider the Service Price for the Service used in due time, even if the Cost Bearer is a person other than the Guest and the Cost Bearer fails to perform in due time.

The Service Provider and the Guest shall be entitled, at their mutual and unanimous will, to modify the content of the Service Contract.

3. Termination of the Service Contract

The Service Contract shall terminate upon its contractual performance and the parties may terminate the Service Contract by mutual agreement at any time, either verbally or in writing.

The Service Contract may not be terminated by ordinary termination. Cases of extraordinary termination:

The Guest or the Cost Bearer shall be entitled to terminate the Service Contract with immediate effect by means of an extraordinary termination in the unexpected event of,

  • if the Service Provider provides the Service to the Guest (and the Persons staying with them) under the Service Contract in a manner that is in serious breach of the provisions of the contract and fails to ensure the contractual condition despite the Guest's request,
  • the Service Provider, or any person acting for or on behalf of the Service Provider, or any other Guest, engages in conduct which is manifestly contrary to the peaceful stay and quiet enjoyment of the Hotel or to the requirements of human coexistence, or is flagrant or intolerable, and fails to remedy the same despite the request of the Guest,
  • the Service Provider or any person acting for or on behalf of the Service Provider or any other Guest suffers from a contagious disease which endangers the health of the Guest (and of any person staying with them).

The Service Provider shall be entitled to terminate the Contract with immediate effect by means of an extraordinary termination in the unexpected event that

  • the Guest or the Cost Bearer fails or refuses to provide the information necessary for the contractual performance of the service undertaken by the Service Provider within the agreed time limit, or otherwise seriously breaches its obligation to inform and cooperate, causing legal prejudice to the Service Provider,
  • the Guest (and/or the persons staying with them) damages the Hotel, including the Room, the furnishings, accessories, other movable property or real estate owned or possessed by the Service Provider, and/or uses it in a manner contrary to its intended purpose and does not cease to do so despite being requested to do so,
  • the Guest (and/or the Persons staying with them) does not comply with the safety regulations and rules of the Service Provider, behaves in a disrespectful or rude manner with its employees, is under the influence of alcohol or drugs, or engages in threatening, abusive or other unacceptable behaviour, engages in scandalous or intolerable behaviour towards other Guests or other persons staying in the Hotel which is contrary to the peace and quiet of the Hotel or to the requirements of human coexistence and human dignity and does not cease when requested to do so,
  • the Guest (and/or the Persons staying with them) commits a criminal offence,
  • provided that, if the conduct complained of is of such a serious nature that the Service Provider cannot be expected to maintain the Agreement, in that case, termination with immediate effect need not be preceded by a prior notice.
  • If the Guest (and/or Persons staying with them) suffers from a contagious disease which endangers the health of other Guests and/or Persons staying with them or of personnel acting in the interest or for the benefit of the Service Provider, in which case the Guest shall be obliged to leave the hotel with his/her luggage at his/her own expense within the period of time specified in the notice of termination of the contract. In the event of contagious illness, the hotel is obliged to act in accordance with the Decree of the Minister of Public Welfare No. 18/1998 (3.VI.). According to the regulation, if such a suspicion exists, the hotel will call a doctor and he/she will determine whether the guest is contagious or not.)

In the event of any of the above cases of extraordinary termination, the Guest's or the Cost Bearer's obligation to pay the Consideration shall be terminated simultaneously with the extraordinary termination.

If the Service Contract is terminated by the Guest or the Costumer for one of the reasons set out above, the Guest or the Cost Bearer shall be obliged to pay the Service Provider the Consideration of the Services already used. In this case, the Guest or the Cost Bearer shall not be obliged to pay the Consideration of the Services not yet used. If the Guest or the Cost Bearer has already paid the Consideration of the Services not yet used (e.g., by prepayment), it shall be returned to him/her in the same way as the payment was made.

If the Service Contract has been terminated by the Service Provider for reasons attributable to the Guest or the Cost Bearer, the Service Provider may claim the full amount of the Consideration under the Service Contract, but may waive this right in whole or in part at its discretion.

This provision shall not affect the obligation of the Service Provider or the Guest/Cost Bearer to pay compensation under the law.

The Service Contract shall terminate in the event of the death of the Guest.

If the Guest falls ill while using the accommodation service and is unable to act in his/her own interest, the hotel will offer medical assistance. The Guest shall use the offered medical assistance at his/her own risk and responsibility. The doctor is not an employee, agent or collaborator of the Service Provider, and the Service Provider excludes any liability for the diagnosis, the therapy used and its consequences. In the event of the illness/death of the Guest, the Service Provider shall claim reimbursement of the costs incurred from the relatives, heirs or bill payers of the patient/deceased person, in respect of any medical and procedural costs, the value of services used prior to the death, and any damage to equipment and furnishings in connection with the illness/death.

If the Service Contract between the Parties is not fulfilled for "force majeure" reasons, the contract shall be terminated.

A "force majeure" is a cause or circumstance (for example: war, fire, flood, adverse weather conditions, power failure, strike) over which neither Party has control and therefore either Party shall be relieved of its obligations under the Service Contract for as long as such cause or circumstance exists. The Service Provider and the Guest (Cost Bearer) agree to use their best endeavours to minimise the possibility of such causes or circumstances occurring and to remedy any damage or delay caused thereby as soon as possible.

4. Disorderly conduct

For the guests' peaceful enjoyment, no noise, music, noisy activities, sound effects, television, radio, etc., which disturb the room, are allowed in the hotel premises after 10:00 p.m., except for events or programmes organised or authorised by the hotel.

Any conduct or behaviour which disturbs the peace, safety, security, sense of security or privacy of others, which is or may be considered as harassment, intimidation or bullying is prohibited in the hotel premises, regardless of the time.

A member of the Hotel staff is entitled to warn the Guest (and/or Persons staying with them) who are disorderly and/or loud. The first warning is free of charge, for the second and third warning the Hotel will charge the warned Guest (and/or Persons staying with them) a sum of HUF 10 000.- each. After the third warning, the Hotel is entitled to unilaterally terminate the Service Contract with immediate effect and to expel the Guest (and/or the Persons staying with them) from the Hotel without any obligation to pay back and/or compensation.

The Hotel shall not be liable for any damage caused by the Guest's (and/or the Persons staying with them) conduct to other Guests.

5. Rights and obligations of the parties - Contractual rights and obligations of the Service Provider

The Service Provider reserves the right to request a payment guarantee - credit card authorization or cash deposit - from the Guest or Cost Bearer upon arrival for any unpaid basic and extra services.

If the Guest or Cost Bearer fails to fulfil his obligation to pay the fees for the extra services used or ordered in the Contract at the expense of the Guest or Cost Bearer, the Service Provider shall be entitled to sell this claim directly against the Guest or Cost Bearer as guarantor.

The Service Provider's security service shall be entitled to remove from the premises any person who threatens the peace and security of any of the Service Provider's activities, with due respect for the rights of the individual. In the event of the Service Provider's security service taking action in this respect, the Service Provider shall not be liable for any compensation to the Guest or the Cost Bearer or to the person concerned.

The service provider is obliged to:

  • to provide the accommodation, catering and other services ordered under the Contract with staff with appropriate expertise, in accordance with the applicable regulations and service schedules,
  • to investigate the written complaint of the Guest (and/or the Persons staying with them), to take the necessary steps to solve the problem, to document the results of the investigation and the action taken.

6. Rights and obligations of the parties - Contractual rights and obligations of the Guest

Under the Contract, the Guest (and the Persons staying with them) are entitled to use the Service Provider's facilities for their intended purpose, which are included in the normal scope of services provided for in the Contract and are not subject to special conditions.

The Guest (and the Persons staying with them) may complain about the performance of the services provided by the Service Provider during their stay at the place of supply. The Service Provider shall be obliged, in accordance with the law, to deal with any entry made in the Customer's book during this period or any complaint which is verified in writing (or recorded by it) and to inform the Contracting Party of the action taken within 30 days.

The Guest's (and the Guest's Persons staying with them) right to complain shall cease after they have left the place of supply and they may not subsequently claim a defective performance.

The Guest (Cost Bearer) is obliged to pay for the services ordered by the date and in the manner specified in the Contract. The Guest (Cost Bearer) shall be liable as a surety for payment of the services ordered by him/her in the Contract at the expense of the Guest.

The Guest (and any Persons staying with them) shall at all times comply with the rules of the Hotel relating to the use of the Hotel's services and the provisions of the applicable House Rules throughout the Hotel.

Smoking is only permitted in the designated areas of the Service Provider's premises, and any damage resulting from a breach of this rule or from intentional damage will result in liability for damages to the offender or the person causing the damage.

The Service Provider shall provide the Guest (and Persons staying with them) with a parking space. The Guest and his/her guests, employees and suppliers are only entitled to use the Service Provider's parking spaces. If for any reason the vehicles are parked outside the designated spaces, all damages and costs caused thereby shall be borne by the Guest, including any claims by owners/users of surrounding properties and the consequences of any police action or fines. The Service Provider does not assume any liability for cars parked outside the designated areas.

The costs for the prior and subsequent storage and transport of materials and equipment not owned by the Service Provider are the responsibility of the Guest (and/or the persons staying with them).

If the Guest (and the Persons staying with them) brings high-value items into the area of the facilities operated by the Service Provider for the purpose of the planned programmes, the Guest (and the Persons staying with them) shall be obliged to secure these high-value items. The Guest (and the Persons staying with them) shall be responsible for the permanent safekeeping of these objects. The Guest (and the Persons staying with them) shall be fully liable for any damage, deterioration, loss or destruction of these valuable objects. The Guest (and the Persons staying with them) shall not be entitled to pass on any damage to the Service Provider under any circumstances. The security guards provided by the Service Provider are only and exclusively responsible for the security and order of the premises and are not responsible for the security and guarding of valuable objects. The Guest (and any Persons staying with them) irrevocably declares in respect of this clause that they bring and keep any high value items on the premises at their own risk and risk.

7. Accommodation guarantee

If the Service Provider is unable to provide the Services included in the Service Contract due to its own fault (e.g., overbooking, temporary operational problems, etc.), it is obliged to provide accommodation for the Guest without delay.

The Service Provider is obliged to:

provide/offer the Services included in the Service Contract, at the price confirmed therein, for the period specified therein or until the impediment ceases, in another accommodation of the same or higher category. All additional costs of providing the substitute accommodation shall be borne by the Service Provider;

provide the Guest with access to a telephone free of charge to inform him/her of the change of accommodation;

the difference between the price of the replacement accommodation offered to the Guest and the price of the accommodation booked shall be reimbursed by the Service Provider;

if the Service Provider fully complies with these obligations and the Guest has accepted the alternative accommodation offered to him, the Contracting Party may not claim any subsequent compensation.

8. Cancellation terms

Unless the Service Provider has specified other conditions or the Contracting Parties have specified other conditions in the Service Contract, the Service may be cancelled free of charge from 7 days prior to the Arrival Date. In this case, the Consideration paid shall be returned in full to the Guest (Cost Bearer) and reimbursed by the Service Provider in the same way as the amount was received by the Service Provider.

If the Service Provider has not set any other conditions or the Contracting Parties have not set any other conditions in the Service Contract and the Guest cancels the Service within 7 days prior to the Arrival Date, the Service Provider shall be entitled to charge the full amount of the Consideration as set out in the Offer (Service Contract) as compensation/grieving money. The Service Provider reserves the right, in certain cases specified by the Service Provider, to set the penalty-free cancellation period at 14 days, subject to the simultaneous application of other conditions. In such cases, the Service Provider will inform the Guests in advance.

If the Guest has ordered the Service by payment of a non-refundable Consideration, the Guest shall not be refunded the Consideration paid even if the Service has been cancelled. In the case of a non-refundable order, the conditions of use of the Service (arrival and departure dates) cannot be modified.

OR

The Service Provider is liable to pay a penalty in the event of termination or withdrawal from the Contract/Confirmation. The amount of the penalty shall be calculated on the basis of the period of time between the cancellation and the time of provision of the accommodation service as specified in the Contract/Confirmation, expressed as a percentage of the price. The Service Provider is liable to pay a penalty in the event of cancellation of accommodation, catering or other services.

The amount of the penalty:

For accommodation and other services:

  • Within 0-3 days prior to arrival, 0% of the hotel services ordered can be cancelled without penalty. In this case, the hotel services ordered will be charged at 100% of the price.
  • Within 4-7 days prior to arrival, 50% of the hotel services ordered may be cancelled free of charge.
  • Within 8-17 days prior to arrival, 25% of the hotel services ordered may be cancelled free of charge.
  • Within 18-30 days prior to arrival, 10% of the hotel services ordered may be cancelled free of charge.

For catering services:

  • In case of all pre-ordered food and/or beverages, the Service Provider shall request the number of guests to be finalized in writing 24 hours before the service is used, otherwise the number of guests stated in the Contract/Confirmation shall be considered as the guaranteed number of guests. The Service Provider shall be entitled to charge a penalty for the difference between the final guaranteed number of guests and the number of guests stated in the Contract/Confirmation.:

- There is no differential fee for a reduction in the number of guests of up to 10%,

- for reductions in the number of guests of more than 10%, a penalty of 100% of the value of the catering services ordered for the number of guests cancelled.

  • After this date, the Service Provider can accept changes subject to the following:

- A maximum 5% reduction in the number of guests may be made within 24 hours before the meal, without penalty.

- The Service Provider can guarantee the same quality and composition of the ordered meals in case of a maximum 10% increase in the number of guests within the same period.

- In the event of a reduction in the number of guests within 24 hours prior to the meal, a penalty of 100% will be charged for the quantity cancelled.

- In the event of an increase in the number of guests within 24 hours, the number of portions in excess of the quantity ordered in advance will be invoiced with a 20% increase in the unit price, provided that the feasibility of the change has been confirmed by the Service Provider following the written amendment.

The Service Provider shall accept cancellation, termination or withdrawal only in the form of a firm written statement.

9. Compensation clause

The Service Provider shall be liable for any damage caused to the Guest (and the Persons staying with them) at the place of the service, through the fault of the Service Provider or the person(s) acting on behalf of the Service Provider.

The Service Provider shall not be liable for damage caused by a cause beyond the control of the Service Provider's employees or caused by the Guest (and the Persons staying with them) or its guests or employees.

The Service Provider may designate places on the site of the Service where the Guest (and the Persons staying with them) or their guests and employees are not allowed to enter. The Service Provider shall not be liable for any damage or injury occurring in such places, which shall be deemed to have been caused by the Guest (and the Persons staying with them).

The Guest (and the Persons staying with them) or their guests and employees must immediately report any damage caused to them to the Service Provider and provide the Service Provider with all the necessary information required to clarify the circumstances of the damage, possibly for the purpose of a police report/police procedure.

The Service Provider shall also be liable for any damage suffered by the Guest (and the Persons staying with them) or his/her guests and employees as a result of the loss, destruction or damage to their belongings, in the event that the Guest (and the Persons staying with them) or his/her guests and employees have deposited them in a place designated by the Service Provider or normally designated for this purpose (hotel safe deposit box), which they have handed over to an employee of the Service Provider who is authorised to receive their belongings.

The Service Provider is only liable for valuables, securities and cash if the item has been expressly accepted for safekeeping or if the damage has been caused by a cause for which the Service Provider is liable under the general rules. In this case, the burden of proof shall be on the Guest (and the Persons staying with them) or their guests/employees.

The Service Provider shall be liable for any damage resulting from any defects in the Hotel, provided that it is not to be assessed under the rules of damage caused by a breach of contract or by a breach of contract, if the Service Provider has breached the rules on maintenance and/or has not acted as would normally be expected in the circumstances to prevent damage during maintenance. In case of doubt, the Service Provider shall be obliged to prove that the maintenance rules have been observed and that the Service Provider has acted as would normally be expected in the given situation in order to prevent damage during the maintenance. The liability of the Service Provider for damages other than breach of contract or caused by breach of contract shall be governed by the provisions of the Civil Code.

The maximum amount of damages payable by the Service Provider is determined by Act V of 2013.

The Guest (and the Persons staying with them) or their guests and employees shall be liable for all damage caused by the Guest (and/or the Persons staying with them) or their guests and employees to the Service Provider or any other third party, regardless of whether the injured party has the right to claim compensation for his/her damage directly from the Service Provider.

In the event that it is discovered after the departure of the Guest (and the Persons staying with them) or their guests and employees that the Guest (and the Persons staying with them) or their guests and employees, has undoubtedly caused material damage to the Service Provider or to another Guest (and the Guest Persons staying with them) or to a third party, the Service Provider shall be entitled to claim the amount of the damage from the Guest (and the Guest Persons staying with them) or his/her guests and employees, including by debiting the credit card. In such a case, the Service Provider shall keep the evidence beyond reasonable doubt in its original state for 3 years and make it available to the competent authority if necessary.

In the event that, after the final departure of the Guest (and the Persons staying with them) or their guests and employees, it is suspected that the Guest (and the Persons staying with them) or their guests and employees have caused material damage to the Service Provider or to another Guest or to a third party, then the Service Provider shall initiate police proceedings against the Guest (and the Persons staying with the Guest) or their guests and employees in order to clarify the facts and shall hand over all evidence in its possession to the competent authority.

The extent of the damage to property caused by the Guest (and/or the Persons staying with them) or its guests and employees shall be determined by the Service Provider. If the Guest (and/or the Persons staying with them) or his/her guests and employees disputes the extent of the damage caused by him/her, he/she may appeal to the superior of the employee who determined the amount of the damage. If the Guest (and/or the Persons staying with them) or his/her guests and employees still do not accept the amount of the damage assessed, he/she may take legal action in accordance with the legislation in force at the time.

If either Party communicates data to the other Party on digital media or via the Internet, it shall ensure that the data is safe, secure and virus-free by means of appropriate virus protection. If either Party fails to comply with this obligation and damage is caused to any computer or system of the other Party, the Party in breach of its obligation shall be liable for the full amount of the damage.

10. Occupying rooms and leaving

Check-in

Guests will receive a room key card, which requires the registration of the guest(s) staying in the room. Registration involves the accurate completion of a registration form and proof of the guest's identity. The presentation of identification is a contractual condition considered essential by the hotel. In the case of stateless persons and non-EU citizens, the presentation and handing over of a stateless card or passport is required by law.

Rooms can be occupied from 2:00 pm on the day of arrival.

In case of earlier check-in, the hotel is entitled to charge a surcharge as specified in the contract.

Upon request, the Service Provider shall provide the use of a luggage room free of charge in the room designated for this purpose, according to its capacity.

The Service Provider reserves the right to change the accommodation in the event of unforeseen technical difficulties due to reasons beyond the control of the Hotel.

The unlimited use of the Wellness included in the room rate is valid from 2:00 p.m. on the day of arrival until 10:00 a.m. on the day of departure, during the official opening hours of the Wellness area.

Check-out

On the day of departure, the Guest (and the Persons staying with them) is obliged to leave the room with their luggage and belongings by 10:00 a.m. and to return the card received at check-in to the reception.

In case of late check-out, the hotel is entitled to charge a surcharge as stipulated in the contract.

The Service Provider is entitled to resell the Room vacated before the Check-out date.

The Guest or the Costumer shall pay the price of his/her stay in the Hotel no later than before his/her final departure from the Hotel in the manner specified in the Hotel Contract.

In the event of non-payment for any reason whatsoever, the Hotel shall be entitled to retain and enforce its lien on any property of the Guest (and Persons staying with them) brought into the Hotel.

In the event of non-payment, the Hotel shall, in addition to reporting the matter to the police, pursue its claim against the Guest or the Costumer by legal action, the costs of which shall be borne by the Guest.

The amount of the subsequently incurred and unpaid charges shall be debited by the Hotel to the Guest's or the Cost Bearer's credit card.

Visitors

Only Guests registered at the reception (and Persons staying with them) are allowed in the hotel rooms. Guests (and Persons staying with them) are responsible for the conduct of their visitors, including any damage caused. The hotel excludes any liability for any damage caused by the visitor to the Guest (and/or the Persons staying with them) and/or to third parties.

The hotel will charge an extra fee for any guest exceeding the number of guests stated in the reservation.

Guests under 18 years of age

Children under the age of 14 must be under the constant supervision of a parent or other person of legal capacity authorised by the parent. The person accompanying the child is responsible for the child's safety and any damage caused by the child.

Guests under the age of 14 may use the hotel services only if accompanied by a parent or other person of legal capacity authorised by the parent or parent.

Persons under 18 years of age are not allowed to consume alcohol on the hotel premises or at events. The parent of a person under 18 years of age or a person of legal capacity authorised by him/her shall be responsible for ensuring that this obligation is observed/fulfilled. The parent or person with legal capacity authorised by the parent is fully responsible for the legal, moral and financial consequences of any breach of this obligation.

Extension

An extension means an increase of the Service Contract by at least 1 night.

Any extension of the Service initiated by the Guest requires the prior consent of the Service Provider. In the case of an extension, the Service Provider may request reimbursement of the Service already provided.

The Service Provider is under no obligation to fulfil the extension request. The Service Provider shall make the extension conditional upon the Hotel being full.

The Room and the Service(s) to be extended shall be subject to the Prices in force on the original Check-out Date, without discounts. The Service Provider may, in its reasonable discretion, deviate from this rule to the benefit of the Guest.

The Guest shall notify the Hotel reception of any extension of the Service no later than 10:00 a.m. on the Check-Out Date.

11. Failure to use the service

In the case of a Guest who has not arrived with no prior notice, if the Guest has provided the Service in the manner provided for in the Service Contract, the amount of the Consideration of the total Service ordered, as stated in the Offer accepted and confirmed by the Guest, will be charged.

In this case, the Guest (Cost Bearer) shall pay the unpaid part of the Consideration to the Service Provider.

If the Guest (Cost Bearer) has guaranteed the reservation with bank card details (including credit card details), the Service Provider shall be entitled to debit the account associated with the bank card for the full amount of the Consideration.

If the Guest (Cost Bearer) has used the Service in a non-refundable form and ordered it by paying the consideration, the Guest (Cost Bearer) shall not be reimbursed the paid consideration in case of non-receipt, i.e., in case of non-use of the Service.

In case of ordering the Service Provider's Offers subject to special conditions, the Service Provider may set different conditions from the above, which shall be set out in an individual Service Contract.

12. The consideration due to the Service Provider in exchange for the Service and the payment thereof

The Guest or the Cost Bearer shall pay the Service Consideration by bank transfer in advance and in cash on the spot, or by debit card, SZÉP card or a combination thereof on the spot.

The types of credit cards accepted by the Service Provider shall be published by the Service Provider on the Website and at the reception desk of the Hotel.

The Guest shall be entitled to pay the Service Provider the Consideration or a part of the Consideration in Euros, provided that in this case the Hungarian Central Bank (MNB) exchange rate published at the Hotel reception desk on the day of payment and unilaterally determined by the Service Provider shall prevail for the conversion of the Consideration expressed in Hungarian Forint into Euros.

The Service Provider shall differentiate the Consideration arising from the Service Contract (i.e., the Consideration for the Accommodation Service and the Additional Service) according to age in case of accommodation in a room with 2 adults as follows:

Between the age of 0 and 6 years, the person concerned is not obliged to pay for the placement in an extra bed under the Service Contract;

for children between 6 and 13.9 years of age, 50% of the current price per adult is payable to the Service Provider for the use of an extra bed;

for children over 14 years of age, in the case of an extra bed, 100% of the current price per adult.

The Consideration is made up of three parts:

  • Price of accommodation service
  • Value of additional service
  • Amount of taxes (VAT and tourism tax)

The currency of the invoice issued by the Service Provider in accordance with the Hungarian legislation for the settlement of the consideration for the services rendered under the Contract and the consideration for the services and consumptions of the Guest (Persons staying with them) or the extra consumptions used by the Guest, and which itemise the services and consumptions, shall be HUF.

The Service Provider shall record in its computer system the use of both the Contractual services and the extra consumption, and shall prepare a written proof of such use, which shall serve as proof of performance. The person(s) recorded in the Contract by the Guest (Persons staying with them) shall be obliged to acknowledge the consumption by signing the receipt drawn up for this purpose.

If the currency of the price recorded in the confirmation by the Service Provider is not HUF, the invoice issued by the Service Provider shall indicate the amount payable in HUF in addition to the currency of the confirmation, indicating the exchange rate. The conversion shall be carried out at the MNB exchange rate quoted by the Service Provider on the last day of the period specified in the Contract.

The invoice issued by the Service Provider shall be paid by the Guest (Cost Bearer) in the currency of the confirmation. If the transfer is not made in the currency indicated in the confirmation, the conversion shall be made on the basis of the exchange rate of the MNB on the day of crediting the amount to the Service Provider's bank account.

When the invoice is settled, the bank charges related to the transfer of the total amount of the invoice shall be borne by the Guest (Cost Bearer).

After the invoice has been issued, the Service Provider is not entitled to change the billing name and address.

In order to guarantee the use of the Service, the Service Provider shall:

50% prepayment, which may be made by prepayment or by providing your credit card details and by direct debit of 50% of the consideration for the Services ordered and confirmed by the Service Provider, or

in the case of a special offer, so-called non-refundable order, the total amount of the Consideration for all Services specified in the Offer accepted and confirmed by the Guest or in the Confirmation will be debited at the time of the order, which cannot be refunded to the Guest (Cost Bearer).

The Service Provider shall specify in the Offer the Consideration for the Service and the statutory tax rates applicable at the time of the Offer.

The Contracting Parties are bound by the Consideration(s) set out in the Offer accepted and confirmed by the Guest and may not unilaterally change the Consideration for the Service.

The Service Provider shall also specifically mention the following Additional Services, by way of example, in view of the fact that they differ from normal contractual practice and may be used for an additional fee.

  • Compulsory cleaning service in case of inappropriate use of the room

In the event that the Guest(s) or the Person(s) staying with them smoke(s) in the non-smoking Room, or perform(s) any activity in the Room that is incompatible with the Accommodation Service or the Additional Service, which significantly exceeds the normal cleaning of the Room, the Service Provider is entitled to charge an extra fee.

The applicable rates for the consideration for the mandatory cleaning service are available at the reception desk of the Hotel.

  • Excess use

In the event that the Guest (and the Person(s) staying with them) fails to vacate the Room within the time limit, the Service Provider shall be entitled to charge the Guest for the excess use of the Room (hereinafter referred to as the "Excess Use Fee").

The Guest (Costumer) shall pay the Excess Use Fee to the Service Provider as part of the Consideration, if the obligation to pay the Excess Use Fee arises.

The current prices applicable to the Room shall be posted at the reception desk of the Hotel.

The prices of the Additional Services are available at the place of use of the respective Service, e.g., minibar prices in the Room.

The Service Provider shall publish the prices of its catering services not included in the Contract on the menu and drinks list regularly available in each catering establishment. The service charge applied and indicated on the invoice is 15% of the value of the "a la carte" food and drink consumption.

Daily opening hours of the Service Provider's facilities:

  • Lobby bar: from 7:00 am to 10:00 pm
  • Restaurant: from 7:00 am to 9:00 pm
  • Wellness: from 7:00 a.m. to 7:00 p.m.

Contents of the Room Rate:

  • With the basic accommodation package;
  • Contents of the basic package:
  • rich buffet breakfast and buffet dinner,
  • unlimited use of the wellness area during the official opening hours, including: swimming pool, indoor and outdoor experience pool, Zsóry water thermal pools, steam, ice, aroma and salt cabin, infra- and Finnish sauna, cave shower
  • Other services:

free bathrobe during your stay,

free WiFi internet connection throughout the hotel,

free surface parking.

The Service Provider is obliged to issue invoice(s) for the Consideration due to him in accordance with the legislation in force.

13. Complaint handling

The Guest or the person(s) staying with them (hereinafter referred to as the "Complainant") may lodge a complaint (hereinafter referred to as the "Complaint") with the Service Provider at the reception desk of the Hotel on the Check-out Day at the latest, either orally or in writing, regarding the conduct, activity or omission of the Service Provider or of any person acting in the Service Provider's interest or for the Service Provider's benefit, the quality or non-performance of the Service, or the quality of the Room, the objects and the quality of the Hotel.

The Service Provider shall investigate and respond to the Complaint within 30 days.

14. Data management

The Service Provider shall process the personal data of the Guest or of the person(s) staying with them in accordance with the Service Provider's Privacy and Data Protection Policy, the provisions of Regulation (EC) No.2016/279 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No 95/46/EC (General Data Protection Regulation) (hereinafter referred to as "GDPR") and Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (hereinafter referred to as "Privacy Act."). The Service Provider's Data Protection and Privacy Policy is available, among others, at the following link: https://balneohotel.hu/hu

INFORMING GUESTS ABOUT THE MANDATORY RECORDING OF PERSONAL DATA

Dear Guest,

We hereby inform you that according to the legislation in force*, starting from 1 September 2021, all guests using accommodation services in Hungary must have their personal data recorded by the accommodation provider as defined by law on arrival via a document scanner in the accommodation management software and then transferred to a storage space, the Guest Information Closed Database (VIZA).

Data to be recorded:

  • surname and given name;
  • surname and given name at birth;
  • place of birth;
  • date of birth;
  • sex of guest;
  • nationality;
  • mother's maiden name and surname (if included in the identification document);
  • identity card or travel document identification data;
  • for third-country nationals**, visa or residence permit number, date and place of entry

In order to record the data, the guest using the accommodation service shall present to the accommodation provider his/her identity card, driving licence or travel document which can be used for identification purposes. Failing the presentation of such documents, the accommodation provider shall refuse to provide the accommodation. The accommodation provider is authorised by law to request the guest's identity document and the guest is obliged to present it.

Please plan your travel and arrival accordingly!

Thank you for your cooperation!

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* APPLICABLE LEGISLATION:

  • Act CLVI of 2016 on State Tasks for the Development of Tourist Areas;
  • Government Decree 235/2019 (X. 15.) on the implementation of the Act on the State Tasks of the Development of Tourist Areas;
  • Government Decree 414/2015 (XII. 23.) on the issuance of identity cards and the rules for the uniform taking of facial images and signatures.

** third-country nationals: persons under Act II of 2007 on the entry and residence of third-country nationals

Security of data processing

The Service Provider shall exercise the utmost care in connection with the processing and storage of personal data. In the area of IT security, the Service Provider shall use the most effective and up-to-date tools and procedures reasonably available.

The Service Provider shall design and implement data processing operations in such a way as to ensure the protection of the privacy of the data subjects.

The Service Provider, or the data processor within the scope of its activities, shall ensure the security of the data and shall take the technical and organisational measures and establish the procedural rules necessary to enforce the provisions of the Privacy Act and other data protection and confidentiality rules.

In particular, appropriate measures must be taken to protect the data against unauthorised access, alteration, transmission, disclosure, deletion or destruction, as well as against accidental destruction or damage and against inaccessibility resulting from changes in the technology used.

In order to protect the data files managed electronically in the different registers, appropriate technical arrangements should be in place to ensure that data stored in the registers cannot be directly linked and attributed to the data subject, except where permitted by law.

When processing personal data by automated means, the controller and the processor shall take additional measures to ensure

1. to prevent unauthorised data entry;

2. preventing the use of automatic data-processing systems by unauthorised persons using data transmission equipment;

3. the verifiability and ascertainability of the bodies to which personal data have been or may be transmitted using data communication equipment;

(4) the verifiability and ascertainability of which personal data have been introduced into automated data-processing systems, when and by whom;

5. the recoverability of the systems installed in the event of a failure; and

6. that errors in automated processing are reported.

The controller and the processor should take into account the state of the art when defining and implementing measures to ensure data security. The choice between several possible processing solutions should be made which ensure a higher level of protection of personal data, unless this would impose a disproportionate burden on the controller.

The Service Provider shall select and operate the information technology tools used for the processing of personal data in the course of providing the service in such a way that the data processed:

1.

is accessible to authorised persons (availability),

2.

its authenticity and authenticity are assured (authenticity of processing),

3.

its integrity can be verified (data integrity),

4.

protected against unauthorised access (data confidentiality).

The Service Provider shall ensure the security of data processing by technical, organisational and organisational measures that provide a level of protection appropriate to the risks associated with data processing.

The Service Provider shall, in the course of processing, preserve

1.

confidentiality: it protects information so that only those who are entitled to it have access to it;

2.

integrity: protects the accuracy and completeness of the information and the method of processing;

3.

availability: ensuring that the information is available and that the means to access it are available when the authorised user needs it.

Electronic messages transmitted over the Internet, regardless of the protocol (e-mail, web, ftp, etc.) are vulnerable to network threats that could lead to fraudulent activity or to the disclosure or modification of information. To protect against such threats, the Service Provider will take all reasonable precautions. It will monitor systems to ensure that any security discrepancies are recorded and evidence of any security incidents is available. However, the Internet is not, as is well known to the Guest, 100% secure. The Service Provider shall not be liable for any damage caused by an unprotected attack despite the utmost care. The Service Provider's IT system and network are protected against computer fraud, espionage, sabotage, vandalism, fire and flooding, computer viruses, computer intrusions and attacks leading to denial of service. The Service Provider shall ensure security through server-level and application-level protection procedures.

15. Audio and video recording of events and programmes

The Guest (and the Persons staying with them) acknowledges that the Events may be audio and video recorded by the Service Provider's employees, as well as by Contractual Partners, Contributors, media personnel (subject to the provisions of their specific contracts), other Guests and other third parties who have been authorised by the Service Provider. Accordingly, by participating in the Programmes/Events, the Guest (and Persons staying with them) expressly consents to the recording and communication of his/her face, appearance and actions, on the understanding that he/she may be named only with his/her express consent. If the Guest (and Persons staying with them) is a public figure, he/she may be named without his/her consent. The creator of the foregoing representations shall have an unrestricted, transferable, and exclusive right of use, in space, time, and manner of use, in respect of the Guest (and the Persons staying with them). The Service Provider's staff and the persons licensed by the Service Provider in relation to the Visitor shall be entitled to utilise, use (in particular for the promotion of the Events), reproduce, publish, adapt, disclose, transmit to the public and distribute the display without any limitation whatsoever, without any obligation to provide the Guest (and the Persons staying with them) with any consideration whatsoever. The Guest (and the Persons staying with them) specifically acknowledges that the Service Provider may record the event or programmes, reproduce and distribute the recorded footage on video media, broadcast or otherwise transmit to the public, rebroadcast or otherwise transmit to the public, including when the event or programmes are made available to the public by wire or by any other means or media (such as YouTube) in such a way that members of the public can choose individually the place and time of access. The Guest (and the Persons staying with them) shall not be entitled to make any claim or demand against the Service Provider in connection with the foregoing display. The Guest (and the Persons staying with them) shall be entitled to make audio and video recordings at the Event, provided that such recordings may only be made using a video and audio recorder integrated into a telecommunications device (e.g. mobile phone, tablet) used for personal purposes or using non-professional photographic equipment, and may not sell or exploit the images and audio recordings made by him/her for any consideration or commercial purposes without consideration, nor may he/she use the names of the Guests in the images and audio recordings without their consent or infringe their privacy rights. The Service Provider expressly excludes its liability in the event that other Guests (and Persons staying with them) breach the above provisions.

16. The Data Subject may object to the processing of their personal data,

1.

where the processing or transfer of personal data is necessary for the fulfilment of a legal obligation to which the controller is subject or for the purposes of the legitimate interests pursued by the controller, the recipient or a third party, except in cases of mandatory processing;

2.

where the personal data are used or further processed for direct marketing, public opinion polling or scientific research purposes; and

3.

in other cases, specified by law.

The data controller shall examine the objection within the shortest possible time from the date of the request, but not later than 30 days, decide whether the objection is justified and inform the applicant in writing of its decision.

If the controller establishes that the data subject's objection is justified, the controller shall terminate the processing, including further collection and further transmission, and block the data, and notify the objection and the action taken on the basis of the objection to all those to whom the personal data covered by the objection have been previously disclosed and who are obliged to take measures to enforce the right to object.

If the data subject disagrees with the decision of the controller or if the controller fails to comply with the time limit, the data subject may, within 30 days of the notification of the decision or the last day of the time limit, take the matter to court in accordance with Section 22 of the Privacy Act.

If the data controller does not receive the data necessary to exercise the data subject's rights because the data subject objects, the data subject may, within 15 days of the notification, take the data controller to court in order to obtain the data in accordance with the procedure laid down in Section 22 of the Privacy Act. The controller may also take the Data Subject to court.

If the controller fails to give notice, the recipient may request clarification from the controller of the circumstances surrounding the failure to disclose the data, which the controller shall provide within 8 days of the receipt of the recipient's request for such clarification. In the event of a request for clarification, the data subject may bring an action against the controller before a court within 15 days of the date on which the clarification was provided, but no later than the time limit for the provision of clarification. The controller may also bring legal proceedings against the data subject.

In the event of a violation of the rights of the Data Subject and in the cases provided for in Section 21 of the Privacy Act, the Data Subject may take the Data Controller to court. The court shall rule on the matter out of turn.

The controller shall prove that the processing is in compliance with the law. In a case under Section 21(5) and (6) of the Privacy Act, the burden of proof of the lawfulness of the transfer to the data subject lies with the data recipient.

The court of law shall have jurisdiction to rule on the action. The lawsuit may also be brought before the court of the place of residence or domicile of the Data Subject, at the discretion of the Data Subject. A person who otherwise lacks legal capacity may also be a party to the proceedings. The Data Protection Authority may intervene in the proceedings in order to ensure that the data subject is successful.

If the court grants the application, the controller shall be obliged to provide the information, rectify, block or erase the data, annul the decision taken by automated processing, take into account the data subject's right to object or disclose the data requested by the data subject as defined in Section 21 of the Privacy Act.

If the court rejects the data subject's request in the cases specified in Section 21 of the Privacy Act, the controller shall erase the Data Subject's personal data within 3 days of the notification of the judgment. The controller shall also be obliged to delete the data if the data subject does not apply to the court within the time limit set out in Section 21(5) or (6) of the Privacy Act.

The court may order the publication of its judgment, with the publication of the data controller's identification data, if the interests of data protection and the rights of a larger number of data subjects protected by this Act so require.

The controller shall compensate any damage caused to another party by unlawful processing of the data of the Data Subject or by a breach of data security requirements. The controller is also liable to the data subject for damage caused by the processor. The controller shall be exempted from liability if it proves that the damage was caused by an unavoidable cause outside the scope of the processing. No compensation shall be payable in so far as the damage resulted from the intentional or grossly negligent conduct of the person who suffered it.

17. Electronic newsletter

If the Guest (Cost Bearer) subscribes to the Service Provider's newsletter, the Service Provider will send him/her a newsletter at a frequency of its own choice, but no more than once a week. The Service Provider shall endeavour, where possible, to send to the readers of the newsletter a personalised offer based on the likely interests of the Customer based on previous bookings. By subscribing to the Newsletter, the Guest (Cost Bearer) consents to the processing of his/her personal data by the Service Provider. In order to subscribe to the newsletter, the name, address, telephone number, e-mail address and interests must be provided in order to enable the delivery of the messages. The Service Provider will process the data until the Guest (Cost Bearer) requests their deletion or withdraws his/her consent. The possibility to unsubscribe is provided by a direct link in each newsletter. The legal basis for the processing of personal data is the voluntary consent of the data subject and Article 6(5) of the Advertising Act (Act XLVIII of 2008) on the Basic Conditions and Certain Restrictions of Commercial Advertising Activity. The subscriber is responsible for the authenticity of the personal data provided. The processing of data related to the newsletter has been notified to the National Authority for Data Protection and Freedom of Information, the data protection registration number of the processing is: ……………………

18. Confidentiality

The Service Provider declares that all information and data that it becomes aware of in relation to the Guest and/or the Persons staying with them will be treated as confidential and will remain confidential for 10 years from the date of becoming aware of it. The protection of data

is otherwise operated in accordance with the provisions of the Privacy and Data Protection Policy.

VI. House rule

1. Hotel tools, equipment

The Guest (and the Person Staying There) is obliged to use the interior of the hotel as intended. For children, we recommend the use of a designated children's playhouse within the hotel.

For aesthetic reasons, it is not allowed to dry or place any clothes or towels on the balconies and railings of the hotel.

Please place the rubbish in the designated rubbish bins.

The Guest (and the Person Staying There) is obliged to use the tools and equipment of the hotel as intended. Damage resulting from improper use must be reimbursed by the Guest (and the Person Staying There) at the request of the hotel, but no later than before departure.

The furnishing and equipment of the hotel may be taken out of the hotel territory only with the prior written permission of the hotel. Any rearrangement of the hotel room or relocation of furniture may only be carried out by a hotel employee or his / her designated representative.

Taking a hotel thing without the prior written permission of the hotel is a criminal offense, in which case the hotel will take the necessary criminal and civil action.

The guest is obliged to report the failure of any of the tools, equipment and facilities of the hotel to the hotel. The Guest (and the Person There with Them) is not entitled to correct the error himself or to attempt to rectify it. Liability for any resulting damage is excluded by the hotel.

The Guest (and the Person Staying with Him) use or use the equipment, wellness and other services of the hotel as intended, in the knowledge and knowledge of their own health, physical and mental condition, therefore the non-intended or non-Guest (and the The hotel excludes the liability of the person staying together) for damages resulting from the use and utilization of the actual health, physical and mental condition of the hotel.

2. Wi-fi

The Hotel has a wi-fi system, the use of which is free of charge.

The guest (and the person staying with him / her) will receive the wi-fi connection password at the same time as checking in at the hotel.

The hotel does not guarantee the continuous, uninterrupted operation and availability of wi-fi.

The hotel will not be liable for any direct or indirect damage to the guest's device or its contents as a result of or as a result of using wi-fi. The use of the service by the Guest (and the Person There with him / her) is at his / her own risk and risk.

3. Phone

There is a charge for using the room telephone. The hotel will automatically charge a hotel surcharge to the guest's room bill based on the charges of the telephone company.

The call will be charged until the call is disconnected by replacing the handset.

Calls within the hotel are free of charge.

The Guest (and the Person Staying There) may request a wake-up call at their own risk, which is a gesture of attention on the part of the hotel and is not part of the hotel's contractual service. The hotel will not be liable for any damages resulting from failure to wake up or a late wake-up call.

4. Security

In the event of a fire, the Guest (and the Person Staying There) must follow the escape route in the room and the instructions of the firefighter on site.

Fire extinguishers are located in the corridors of the hotel, on each floor. In the event of a fire, the Guest (and the Person Staying There) must alert the reception immediately.

It is forbidden to use an iron, kettle, coffee maker and other electrical appliances not included in the usual travel needs in the hotel room, including laptops, notebooks, tablets, cameras and video cameras.

Children can only ride a scooter, bicycle, skateboard, skateboard on the designated route. (It is forbidden in the car parks, in the passages used by the guests and in the interior of the hotel!)

5. Things not allowed in the hotel

The hotel does not allow the following:

things classified as corrosive, flammable chemicals or substances in the current legislation,

substances classified as flammable and / or explosive in accordance with current legislation,

food and drink (including alcoholic beverages) not purchased in the hotel's shop or service unit,

particularly expensive, high-value valuables, museum objects,

fireworks, firecrackers and parts thereof,

waste, something harmful to the environment, health,

psychotropic substance,

No animals are allowed on the hotel premises.

At the prior written request of the Guest (and the Accompanying Person), the hotel may authorize in writing that no-bring items be brought into the hotel.

If the Guest (and the Accompanying Person) does not bring anything into the hotel area without the prior written permission of the Hotel, the Hotel may remove or remove it at the expense of the Guest (and the Accompanying Person).

The hotel will not be liable for any damages caused by any unauthorized entry.

The Guest (and the Person There with Them) is fully and legally liable for any damage and injury caused to another guest, a third party or the hotel by anything taken without permission.

6. Smoking

The hotel is a non-smoking hotel. According to this, smoking and the use of e-cigarettes are prohibited in the hotel's enclosed areas (including the guest rooms and their balconies), in the public areas and in the entire open area of the hotel, with the exception of designated smoking areas.

Hotel staff have the right to warn guests and any other person in the hotel to comply with this regulation or to stop smoking or smoking e-cigarettes. The Guest (and the Person Staying with him / her) or any person staying in the hotel area is obliged to comply with the regulation and to comply with any request. If the hotel is fined by the competent authority for the infringing conduct of any Guest (and the person staying with it) or any other person on the hotel premises, the hotel reserves the right to transfer the amount of the fine to the person who commits the infringing conduct, or demand payment from him.

7. “Do Not Disturb! Do not disturb ”warning sign

Hotel staff clean the room continuously from 08:00 in the morning.

The Guest (and the Person Being There) with the “Don’t Disturb! By hanging a “do not disturb” warning sign on the outside door of the room door, it definitely indicates that the hotel staff will not disturb, knock or enter the room.

A “Do Not Disturb! Do not disturb ”warning sign shall be placed on the outer door handle of the front door by the Guest (and the Person There with him / her) at his / her own risk and risk. If the hotel staff at the door of the guest (and the person staying with him / her) on the door of your room on the day of departure “Do not disturb! Do not disturb ”warning sign and if the Guest (and the Person There is with him / her) does not answer the hotel phone call, the hotel staff can enter the room at any time after 10:00.

In an emergency (such as a fire, terrorist attack, etc.) without prior telephone call or when the hotel reasonably suspects that the life (health, bodily integrity, property) of the Guest (and the Person Staying with him / her) is in danger in the room or may be in danger, and the Guest (and the Person There is with him / her) do not respond to the hotel phone call, the hotel staff is entitled to enter the room.

A “Don’t bother! The hotel is not responsible for any damage or injury resulting from improper use of the Do not disturb warning sign.

8. Daily cleaning

The hotel cleans the room once a day from 09:00 until 16:00.

If the room is cleaned during this period on the outside door of the room “Do not disturb! Do not disturb ”warning sign, so the room will not be cleaned, so the Guest (and the person with them) cannot claim a fee reduction or compensation.

From an environmental point of view, the hotel only replaces towels placed on the bathroom floor.

9. Washing, ironing

The hotel does not undertake laundry, ironing or dry cleaning. At the request of the Guest (and the Person Staying with him / her) he / she organizes the washing, ironing and dry cleaning of the clothes of the Guest (and the Person Staying with him / her). The hotel is solely responsible for organizing, laundry, etc. company is not a contributor to the hotel and therefore does not take responsibility for the work of the company.

According to the hotel's fire policy, ironing is not allowed in the room.

10. Minibar

Only products inserted by the hotel may be included in the minibar. The minibar cannot be used to cool or store the things of the Guest (and the Person Staying There). Products in the minibar are available for a fee. The current price list is at the top of the minibar.

11. Room key card

The hotel rooms open with a magnetic card. The electricity in the rooms and the barrier in the hotel car park can also be operated with a magnetic card. Each room has a key card prepared for arrival, additional room cards can be requested at reception. After each issued room card, the reception will charge 1000.- HUF / piece deposit to the guest room. If the room key cards are handed in undamaged and complete at the reception during the trip, in case the charged deposit is released by the reception, the guest does not have to settle.

12. Parking

Guests can park their cars in the hotel car park for a fee. The parking fee: 1,150 HUF / night.

Our parking lot was monitored by a camera but not guarded. Please do not leave any valuables in your vehicle and make sure you close the doors before leaving it. The hotel is not responsible for valuables left in the vehicles.

We are not responsible for damage to cars caused by other guests.

The traffic regulations in the parking lot apply. The maximum speed of the vehicles is 20 km / h. If the Guest (and the Person Staying There) wishes to use the car park, they must indicate the vehicle registration number on the registration form at check-in. If this is refused or not, the car park cannot be used. The Guest (and the Person Staying There) is directly liable to the injured party for any damage caused by the car parked by him.

12. Breakfast

Breakfast is included in the room rate.

Breakfast is in the form of a buffet breakfast, ie without service staff, the guest (and the person staying with him / herself) serves himself / herself from the selection of food and drinks on the tables set up in the breakfast room. The staff at the breakfast room serve espresso coffee exclusively to the Guest (and the Person There with them).

Breakfast time: 07:00 to 10:00.

The hotel offers unlimited food from the breakfast buffet, but no food or drink can be taken out for later use. If the guest takes food and / or drink out of the breakfast room for later consumption without the prior permission of the hotel, the hotel is entitled to charge 50% of the price of breakfast / person / occasion to the guest's bill.

14. Use of the in-room safe

The hotel is responsible for any damage caused to the guest (and the person staying with him / her) brought into the hotel, except for the items excluded from the entry.

In the case of cash, securities and valuables, the hotel is only obliged to compensate the damage incurred if the Guest (and the Person Staying There) placed them in the room safe.

The hotel specifically draws the attention of the Guest (and the Person Staying There) to deposit their cash, valuables and securities in the in-room safe.

If the safe does not work or does not work as intended, the Guest (and the Person Staying There) must inform the hotel reception immediately. Damage resulting from failure to provide information or delay in providing information shall be the responsibility of the Guest (and the Person There with him / her)

The hotel will only be liable for any damage to the guest's (and the person staying with him / her) other things if the event occurred in a place normally used by the guest (and the person staying with him / her) or open to the guest, for example: hotel room, corridor, lobby, garden, car park.

The hotel will be liable for any damage incurred up to a maximum of twice the daily room rate paid by the Guest (and the Person Staying There).

The hotel is released from its obligation to pay compensation if it proves that the damage was caused by an unavoidable cause outside the circle of guests and employees, or that the damage was caused by the Guest (and the Person Staying There

15. Found objects

Items found can be dropped off at the reception where they will be registered. Food, groceries and medicines will be destroyed by the hotel. The hotel can store the stored items for 3 months. If the rightful owner of the found object appears, he / she can take over the object by presenting and signing his / her identity document and reimbursing the costs incurred in custody. Items that cannot be retained by the hotel due to their size, weight or other characteristics will be handed over by the hotel to the territorially competent clerk without delay.

16. The Hotel reserves the right to temporarily enclose or close any of its areas and to restrict its services.

17. Rules for the use of Wellness

The wellness area and its services can be used by everyone at their own risk.

An external guest (not booking a hotel) can only stay in the wellness area with a valid ticket during the posted opening hours.

The Hotel reserves the right to temporarily suspend the sale of tickets if the number of spa guests reaches the permitted level.

In the area of wellness, the hotel is not responsible for the valuables of our guests. Please leave your valuables in the in-room safe, because our hotel is only responsible for the values placed in the in-room safe (up to HUF 100,000)

Our Hotel is not liable for damages resulting from the theft of clothes and valuables left unattended in the wellness area.

Please return the found items at the wellness reception or at the hotel reception.

You can take over the found object by proving the identity of the rightful owner.

For the safety of guests, the wellness area has a continuous camera system.

Quality assurance of services is important to us, so we ask you to arrive on time for treatments. If you are unable to arrive at this time, please let us know at least an hour and a half before starting the treatment, otherwise the treatment will be charged to the room.

1 wellness towel per person is placed in the room, which is changed by our staff during the daily cleaning, if the guest indicates so. Please leave the spa towel in the room upon departure. If we experience a lack of textiles during the handover of the room upon departure, we will charge compensation for the missing textiles.

Consumption of food and spirits is prohibited in the entire wellness area! Only allowed in the designated area. For food and drink, the hotel's restaurant and bar are at guests' disposal, from where nothing can be brought into the wellness area.

The introduction and use of glassware and accident-hazardous objects is prohibited in the entire wellness area.

Pets are not allowed in the spa area.

Due to hygiene rules, the use of footwear (shoes, slippers) is mandatory in the entire hotel and in the wellness areas. It is forbidden to be in street footwear in the pool area.

The order of use of the pools and saunas is indicated on the given site, which we ask you to observe for your safety.

Guests of the Hotel have free use of the swimming pools, saunas, steam room and fitness rooms.

The services of the wellness area can be used on the day of departure, with a daily change of ticket after check-out.

Smoking is not allowed in the spa area. Smoking is only allowed in the designated area outdoors.

In the wellness area, the radio / tape recorder must not be operated in such a way as to disturb the peace of mind of others.

Everyone has the utmost care for cleanliness. It is strictly forbidden to dispose of waste, pieces of paper, cigarette butts in the wellness area!

You cannot visit the wellness area:

suffering from fever, infectious gastrointestinal and skin diseases,

with convulsions, loss of consciousness, or

suffering from a disease of conspicuous or extensive pathological changes,

a person under the influence of a drunk, narcotic or intoxicating drug.

Please report any incident in the wellness area - injury, accident, fire, presence of an accidental device or object - in person at the wellness reception or at the hotel reception, who is obliged to take immediate action in accordance with the relevant regulations.

Miscellaneous provisions

Adherence to the policy is mandatory for all persons staying in the wellness area! If the guest does not follow the rules despite the warning, the service can be denied without compensation.

Guests are obliged to follow the advertisements in the wellness area and the instructions of the wellness staff.

Spa guests can make their complaints about the method and quality of the service, the behavior of the service staff, their objections related to the operation of the wellness in the Customer Book, while they can express their satisfaction and appreciation in the Guest Book. The Customer Book and the Guestbook can be found at reception.

18. Rules for the use of saunas and steam cabins

The saunas and the steam cabin may only be used at your own risk.

Saunaing is a process involving increased use of the body. For some, saunaing can be a health risk. If you are aware of this risk or have not yet had a sauna, ask your doctor for advice before using it.

Children under the age of 14 may use the saunas and steam room only under the supervision of an adult, under the responsibility of an adult accompanying person.

The sauna and steam room can be used with bare feet, towels or sauna sheets.

After sauna, showering is mandatory before using the pools.

In saunas and steam rooms, behavior must be such that it does not disturb other bath guests or cause discomfort or outrage to others.

The operation of the saunas and the steam cabin is carried out by the operator in a pre-programmed way, the reservation of which is reserved, and according to the occupancy of the wellness, the operating time of the experience elements can be changed without notice.

It is forbidden to eat or drink alcohol in the sauna area!

The use of saunas after drinking alcohol is not allowed.

Please leave the saunas 30 minutes before the closing of the wellness!

Spa policy

The depth and temperature of the pool can be found in the pool area.

It is forbidden to enter the pool area with street shoes, the use of slippers is mandatory due to the risk of slipping.

The swimming pool is 140 cm deep and on request our staff turns on a counter-current for swimming, during the operation of which it is present in the pool area throughout.

Children under the age of 6 or unable to swim under the age of 14 may use the pools only under the supervision of an adult, under the responsibility of an adult accompanying person.

The pools can only be used in swimwear. Without a swimsuit, even a child cannot be in the spa area. Non-clean children can only be in swimming pools in swimming pools.

Before using the pools, it is mandatory to use the shower and foot wash.

It is not allowed to jump into the pools (the hotel is not responsible for the resulting accident), play ball in them, jump, make noise, bring food, drink or engage in other activities that disturb your peace.

It is forbidden to run around the pool area and there is a risk of accidents, special care must be taken.

It is forbidden to climb on the experience elements, it is forbidden to jump from the pool shore and the experience elements into the water and it is life-threatening.

The children's pool can only be used by clean children, adults can only be by the pool.

The hotel is not responsible for valuables and valuables left unattended in the entire spa area.

The instructions of the swimmer are binding for our guests

Behavior in the spa area must be such that it does not disturb other spa guests or cause discomfort or outrage to others.

Please report any incidents in the spa area - injury, accident, fire, presence of an accidental device or object - in person at the wellness reception or at the hotel reception, who must take immediate action in accordance with the relevant regulations.

Infectious patients should not use the bath.

It is forbidden to bring fragile objects into the pools that cause an accident or injury.

In the event of a bleeding injury, the pelvis should be left immediately. Medical care is available at the first aid site.

Sun loungers should not be permanently reserved with towels or other items. The deck chair is only considered to be occupied if it contains a bathrobe or personal item.

Failure to do so may result in pool staff collecting items subject to booking.

Pools must be left 30 minutes before closing time.

The operation of the experience elements is performed by the operator in a pre-programmed way, which he reserves the right to modify, or he can change the operating time of the experience elements without notification according to the occupancy of the wellness.

Everyone has the utmost care for cleanliness.

It is strictly forbidden to dispose of waste, pieces of paper, cigarette butts in the spa area or to contaminate the bathing water!

It is forbidden to eat or drink alcohol in the pool area! For food and drink, guests can use the hotel bar, which does not have access to the pool area.

Smoking is only allowed in the designated area outdoors.

Spa equipment should only be used for its intended purpose.

The hotel is not responsible for accidents or damages resulting from non-compliance with the policy.

Miscellaneous provisions

Adherence to the policy is mandatory for all persons in the pool area! If the guest does not follow the rules despite the warning, the service can be denied without compensation.

Guests are required to follow the signage in the pool area and the instructions of the staff.

Spa guests can make their complaints about the method and quality of the service, the behavior of the service staff, their objections related to the operation of the spa in the Book of Customers, while they can express their satisfaction and appreciation in the Guestbook. The Customer Book and the Guestbook can be found at reception.

20. Restaurant, bar policy

The hotel provides catering for all needs at all times of the day, therefore it is strictly forbidden to bring or store food and drink (eg bags / coolers) from outside the Hotel (not from the hotel's catering unit), to consume it throughout the Hotel. .

The hotel’s restaurants are open for a fee, and room service is available from 11:00 until 21:00. See the information section for more information on room service.

Meals and fruits served on the buffet table are requested to be eaten in the restaurant, they can only be taken out of the restaurant for a fee.

The dishes ordered from our menu can be eaten in the restaurant and bar area.

There is no swimsuit or robe in the hotel’s restaurant and bar.

The hotel and its units are non-smoking. Smoking Smoking is only allowed in designated areas of the hotel. If you have any special needs, please let the manager know or inquire at reception.

We ask our guests to appear in the restaurant in appropriate attire, thus honoring their guests. (our male guests are required to wear trousers and the use of a sleeveless T-shirt is not allowed).

We ask our guests to pay special attention to their children in the restaurant and bar in order to ensure a relaxed meal.

Guests are kindly requested to leave the children’s toy “vehicles” at the restaurant entrance when using meals.

For non-food reasons, the storage of food from non-hotel restaurants is not permitted in our restaurants, even at the specific request of our guests.

The Hotel is not responsible for the values of our guests left unattended in the restaurants and bars of the Hotel.

Guests using the services of the department are obliged to be aware of the opening and closing time.

The hotel will not be liable for any damage to persons or property caused by non-compliance with the Policies or the irresponsible conduct of guests.

The hotel reserves the right to hold private events in all or part of the complex, to the exclusion of the general public.

The policy is subject to change or supplement at the discretion of the hotel.

The policy is valid for all hotel guests and must be observed1. Hotel tools, equipment

The Guest (and the Person Staying There) is obliged to use the interior of the hotel as intended. For children, we recommend the use of a designated children's playhouse within the hotel.

For aesthetic reasons, it is not allowed to dry or place any clothes or towels on the balconies and railings of the hotel.

Please place the rubbish in the designated rubbish bins.

The Guest (and the Person Staying There) is obliged to use the tools and equipment of the hotel as intended. Damage resulting from improper use must be reimbursed by the Guest (and the Person Staying There) at the request of the hotel, but no later than before departure.

The furnishing and equipment of the hotel may be taken out of the hotel territory only with the prior written permission of the hotel. Any rearrangement of the hotel room or relocation of furniture may only be carried out by a hotel employee or his / her designated representative.

Taking a hotel thing without the prior written permission of the hotel is a criminal offense, in which case the hotel will take the necessary criminal and civil action.

The guest is obliged to report the failure of any of the tools, equipment and facilities of the hotel to the hotel. The Guest (and the Person There with Them) is not entitled to correct the error himself or to attempt to rectify it. Liability for any resulting damage is excluded by the hotel.

The Guest (and the Person Staying with Him) use or use the equipment, wellness and other services of the hotel as intended, in the knowledge and knowledge of their own health, physical and mental condition, therefore the non-intended or non-Guest (and the The hotel excludes the liability of the person staying together) for damages resulting from the use and utilization of the actual health, physical and mental condition of the hotel.

2. Wi-fi

The Hotel has a wi-fi system, the use of which is free of charge.

The guest (and the person staying with him / her) will receive the wi-fi connection password at the same time as checking in at the hotel.

The hotel does not guarantee the continuous, uninterrupted operation and availability of wi-fi.

The hotel will not be liable for any direct or indirect damage to the guest's device or its contents as a result of or as a result of using wi-fi. The use of the service by the Guest (and the Person There with him / her) is at his / her own risk and risk.

3. Phone

There is a charge for using the room telephone. The hotel will automatically charge a hotel surcharge to the guest's room bill based on the charges of the telephone company.

The call will be charged until the call is disconnected by replacing the handset.

Calls within the hotel are free of charge.

The Guest (and the Person Staying There) may request a wake-up call at their own risk, which is a gesture of attention on the part of the hotel and is not part of the hotel's contractual service. The hotel will not be liable for any damages resulting from failure to wake up or a late wake-up call.

4. Security

In the event of a fire, the Guest (and the Person Staying There) must follow the escape route in the room and the instructions of the firefighter on site.

Fire extinguishers are located in the corridors of the hotel, on each floor. In the event of a fire, the Guest (and the Person Staying There) must alert the reception immediately.

It is forbidden to use an iron, kettle, coffee maker and other electrical appliances not included in the usual travel needs in the hotel room, including laptops, notebooks, tablets, cameras and video cameras.

Children can only ride a scooter, bicycle, skateboard, skateboard on the designated route. (It is forbidden in the car parks, in the passages used by the guests and in the interior of the hotel!)

5. Things not allowed in the hotel

The hotel does not allow the following:

things classified as corrosive, flammable chemicals or substances in the current legislation,

substances classified as flammable and / or explosive in accordance with current legislation,

food and drink (including alcoholic beverages) not purchased in the hotel's shop or service unit,

particularly expensive, high-value valuables, museum objects,

fireworks, firecrackers and parts thereof,

waste, something harmful to the environment, health,

psychotropic substance,

No animals are allowed on the hotel premises.

At the prior written request of the Guest (and the Accompanying Person), the hotel may authorize in writing that no-bring items be brought into the hotel.

If the Guest (and the Accompanying Person) does not bring anything into the hotel area without the prior written permission of the Hotel, the Hotel may remove or remove it at the expense of the Guest (and the Accompanying Person).

The hotel will not be liable for any damages caused by any unauthorized entry.

The Guest (and the Person There with Them) is fully and legally liable for any damage and injury caused to another guest, a third party or the hotel by anything taken without permission.

6. Smoking

The hotel is a non-smoking hotel. According to this, smoking and the use of e-cigarettes are prohibited in the hotel's enclosed areas (including the guest rooms and their balconies), in the public areas and in the entire open area of the hotel, with the exception of designated smoking areas.

Hotel staff have the right to warn guests and any other person in the hotel to comply with this regulation or to stop smoking or smoking e-cigarettes. The Guest (and the Person Staying with him / her) or any person staying in the hotel area is obliged to comply with the regulation and to comply with any request. If the hotel is fined by the competent authority for the infringing conduct of any Guest (and the person staying with it) or any other person on the hotel premises, the hotel reserves the right to transfer the amount of the fine to the person who commits the infringing conduct, or demand payment from him.

7. “Do Not Disturb! Do not disturb ”warning sign

Hotel staff clean the room continuously from 08:00 in the morning.

The Guest (and the Person Being There) with the “Don’t Disturb! By hanging a “do not disturb” warning sign on the outside door of the room door, it definitely indicates that the hotel staff will not disturb, knock or enter the room.

A “Do Not Disturb! Do not disturb ”warning sign shall be placed on the outer door handle of the front door by the Guest (and the Person There with him / her) at his / her own risk and risk. If the hotel staff at the door of the guest (and the person staying with him / her) on the door of your room on the day of departure “Do not disturb! Do not disturb ”warning sign and if the Guest (and the Person There is with him / her) does not answer the hotel phone call, the hotel staff can enter the room at any time after 10:00.

In an emergency (such as a fire, terrorist attack, etc.) without prior telephone call or when the hotel reasonably suspects that the life (health, bodily integrity, property) of the Guest (and the Person Staying with him / her) is in danger in the room or may be in danger, and the Guest (and the Person There is with him / her) do not respond to the hotel phone call, the hotel staff is entitled to enter the room.

A “Don’t bother! The hotel is not responsible for any damage or injury resulting from improper use of the Do not disturb warning sign.

8. Daily cleaning

The hotel cleans the room once a day from 09:00 until 16:00.

If the room is cleaned during this period on the outside door of the room “Do not disturb! Do not disturb ”warning sign, so the room will not be cleaned, so the Guest (and the person with them) cannot claim a fee reduction or compensation.

From an environmental point of view, the hotel only replaces towels placed on the bathroom floor.

9. Washing, ironing

The hotel does not undertake laundry, ironing or dry cleaning. At the request of the Guest (and the Person Staying with him / her) he / she organizes the washing, ironing and dry cleaning of the clothes of the Guest (and the Person Staying with him / her). The hotel is solely responsible for organizing, laundry, etc. company is not a contributor to the hotel and therefore does not take responsibility for the work of the company.

According to the hotel's fire policy, ironing is not allowed in the room.

10. Minibar

Only products inserted by the hotel may be included in the minibar. The minibar cannot be used to cool or store the things of the Guest (and the Person Staying There). Products in the minibar are available for a fee. The current price list is at the top of the minibar.

11. Room key card

The hotel rooms open with a magnetic card. The electricity in the rooms and the barrier in the hotel car park can also be operated with a magnetic card. Each room has a key card prepared for arrival, additional room cards can be requested at reception. After each issued room card, the reception will charge 1000.- HUF / piece deposit to the guest room. If the room key cards are handed in undamaged and complete at the reception during the trip, in case the charged deposit is released by the reception, the guest does not have to settle.

12. Parking

Guests can park their cars in the hotel car park for a fee. The parking fee: 1,150 HUF / night.

Our parking lot was monitored by a camera but not guarded. Please do not leave any valuables in your vehicle and make sure you close the doors before leaving it. The hotel is not responsible for valuables left in the vehicles.

We are not responsible for damage to cars caused by other guests.

The traffic regulations in the parking lot apply. The maximum speed of the vehicles is 20 km / h. If the Guest (and the Person Staying There) wishes to use the car park, they must indicate the vehicle registration number on the registration form at check-in. If this is refused or not, the car park cannot be used. The Guest (and the Person Staying There) is directly liable to the injured party for any damage caused by the car parked by him.

12. Breakfast

Breakfast is included in the room rate.

Breakfast is in the form of a buffet breakfast, ie without service staff, the guest (and the person staying with him / herself) serves himself / herself from the selection of food and drinks on the tables set up in the breakfast room. The staff at the breakfast room serve espresso coffee exclusively to the Guest (and the Person There with them).

Breakfast time: 07:00 to 10:00.

The hotel offers unlimited food from the breakfast buffet, but no food or drink can be taken out for later use. If the guest takes food and / or drink out of the breakfast room for later consumption without the prior permission of the hotel, the hotel is entitled to charge 50% of the price of breakfast / person / occasion to the guest's bill.

14. Use of the in-room safe

The hotel is responsible for any damage caused to the guest (and the person staying with him / her) brought into the hotel, except for the items excluded from the entry.

In the case of cash, securities and valuables, the hotel is only obliged to compensate the damage incurred if the Guest (and the Person Staying There) placed them in the room safe.

The hotel specifically draws the attention of the Guest (and the Person Staying There) to deposit their cash, valuables and securities in the in-room safe.

If the safe does not work or does not work as intended, the Guest (and the Person Staying There) must inform the hotel reception immediately. Damage resulting from failure to provide information or delay in providing information shall be the responsibility of the Guest (and the Person There with him / her)

The hotel will only be liable for any damage to the guest's (and the person staying with him / her) other things if the event occurred in a place normally used by the guest (and the person staying with him / her) or open to the guest, for example: hotel room, corridor, lobby, garden, car park.

The hotel will be liable for any damage incurred up to a maximum of twice the daily room rate paid by the Guest (and the Person Staying There).

The hotel is released from its obligation to pay compensation if it proves that the damage was caused by an unavoidable cause outside the circle of guests and employees, or that the damage was caused by the Guest (and the Person Staying There

15. Found objects

Items found can be dropped off at the reception where they will be registered. Food, groceries and medicines will be destroyed by the hotel. The hotel can store the stored items for 3 months. If the rightful owner of the found object appears, he / she can take over the object by presenting and signing his / her identity document and reimbursing the costs incurred in custody. Items that cannot be retained by the hotel due to their size, weight or other characteristics will be handed over by the hotel to the territorially competent clerk without delay.

16. The Hotel reserves the right to temporarily enclose or close any of its areas and to restrict its services.

17. Rules for the use of Wellness

The wellness area and its services can be used by everyone at their own risk.

An external guest (not booking a hotel) can only stay in the wellness area with a valid ticket during the posted opening hours.

The Hotel reserves the right to temporarily suspend the sale of tickets if the number of spa guests reaches the permitted level.

In the area of wellness, the hotel is not responsible for the valuables of our guests. Please leave your valuables in the in-room safe, because our hotel is only responsible for the values placed in the in-room safe (up to HUF 100,000)

Our Hotel is not liable for damages resulting from the theft of clothes and valuables left unattended in the wellness area.

Please return the found items at the wellness reception or at the hotel reception.

You can take over the found object by proving the identity of the rightful owner.

For the safety of guests, the wellness area has a continuous camera system.

Quality assurance of services is important to us, so we ask you to arrive on time for treatments. If you are unable to arrive at this time, please let us know at least an hour and a half before starting the treatment, otherwise the treatment will be charged to the room.

1 wellness towel per person is placed in the room, which is changed by our staff during the daily cleaning, if the guest indicates so. Please leave the spa towel in the room upon departure. If we experience a lack of textiles during the handover of the room upon departure, we will charge compensation for the missing textiles.

Consumption of food and spirits is prohibited in the entire wellness area! Only allowed in the designated area. For food and drink, the hotel's restaurant and bar are at guests' disposal, from where nothing can be brought into the wellness area.

The introduction and use of glassware and accident-hazardous objects is prohibited in the entire wellness area.

Pets are not allowed in the spa area.

Due to hygiene rules, the use of footwear (shoes, slippers) is mandatory in the entire hotel and in the wellness areas. It is forbidden to be in street footwear in the pool area.

The order of use of the pools and saunas is indicated on the given site, which we ask you to observe for your safety.

Guests of the Hotel have free use of the swimming pools, saunas, steam room and fitness rooms.

The services of the wellness area can be used on the day of departure, with a daily change of ticket after check-out.

Smoking is not allowed in the spa area. Smoking is only allowed in the designated area outdoors.

In the wellness area, the radio / tape recorder must not be operated in such a way as to disturb the peace of mind of others.

Everyone has the utmost care for cleanliness. It is strictly forbidden to dispose of waste, pieces of paper, cigarette butts in the wellness area!

You cannot visit the wellness area:

suffering from fever, infectious gastrointestinal and skin diseases,

with convulsions, loss of consciousness, or

suffering from a disease of conspicuous or extensive pathological changes,

a person under the influence of a drunk, narcotic or intoxicating drug.

Please report any incident in the wellness area - injury, accident, fire, presence of an accidental device or object - in person at the wellness reception or at the hotel reception, who is obliged to take immediate action in accordance with the relevant regulations.

Miscellaneous provisions

Adherence to the policy is mandatory for all persons staying in the wellness area! If the guest does not follow the rules despite the warning, the service can be denied without compensation.

Guests are obliged to follow the advertisements in the wellness area and the instructions of the wellness staff.

Spa guests can make their complaints about the method and quality of the service, the behavior of the service staff, their objections related to the operation of the wellness in the Customer Book, while they can express their satisfaction and appreciation in the Guest Book. The Customer Book and the Guestbook can be found at reception.

18. Rules for the use of saunas and steam cabins

The saunas and the steam cabin may only be used at your own risk.

Saunaing is a process involving increased use of the body. For some, saunaing can be a health risk. If you are aware of this risk or have not yet had a sauna, ask your doctor for advice before using it.

Children under the age of 14 may use the saunas and steam room only under the supervision of an adult, under the responsibility of an adult accompanying person.

The sauna and steam room can be used with bare feet, towels or sauna sheets.

After sauna, showering is mandatory before using the pools.

In saunas and steam rooms, behavior must be such that it does not disturb other bath guests or cause discomfort or outrage to others.

The operation of the saunas and the steam cabin is carried out by the operator in a pre-programmed way, the reservation of which is reserved, and according to the occupancy of the wellness, the operating time of the experience elements can be changed without notice.

It is forbidden to eat or drink alcohol in the sauna area!

The use of saunas after drinking alcohol is not allowed.

Please leave the saunas 30 minutes before the closing of the wellness!

Spa policy

The depth and temperature of the pool can be found in the pool area.

It is forbidden to enter the pool area with street shoes, the use of slippers is mandatory due to the risk of slipping.

The swimming pool is 140 cm deep and on request our staff turns on a counter-current for swimming, during the operation of which it is present in the pool area throughout.

Children under the age of 6 or unable to swim under the age of 14 may use the pools only under the supervision of an adult, under the responsibility of an adult accompanying person.

The pools can only be used in swimwear. Without a swimsuit, even a child cannot be in the spa area. Non-clean children can only be in swimming pools in swimming pools.

Before using the pools, it is mandatory to use the shower and foot wash.

It is not allowed to jump into the pools (the hotel is not responsible for the resulting accident), play ball in them, jump, make noise, bring food, drink or engage in other activities that disturb your peace.

It is forbidden to run around the pool area and there is a risk of accidents, special care must be taken.

It is forbidden to climb on the experience elements, it is forbidden to jump from the pool shore and the experience elements into the water and it is life-threatening.

The children's pool can only be used by clean children, adults can only be by the pool.

The hotel is not responsible for valuables and valuables left unattended in the entire spa area.

The instructions of the swimmer are binding for our guests

Behavior in the spa area must be such that it does not disturb other spa guests or cause discomfort or outrage to others.

Please report any incidents in the spa area - injury, accident, fire, presence of an accidental device or object - in person at the wellness reception or at the hotel reception, who must take immediate action in accordance with the relevant regulations.

Infectious patients should not use the bath.

It is forbidden to bring fragile objects into the pools that cause an accident or injury.

In the event of a bleeding injury, the pelvis should be left immediately. Medical care is available at the first aid site.

Sun loungers should not be permanently reserved with towels or other items. The deck chair is only considered to be occupied if it contains a bathrobe or personal item.

Failure to do so may result in pool staff collecting items subject to booking.

Pools must be left 30 minutes before closing time.

The operation of the experience elements is performed by the operator in a pre-programmed way, which he reserves the right to modify, or he can change the operating time of the experience elements without notification according to the occupancy of the wellness.

Everyone has the utmost care for cleanliness.

It is strictly forbidden to dispose of waste, pieces of paper, cigarette butts in the spa area or to contaminate the bathing water!

It is forbidden to eat or drink alcohol in the pool area! For food and drink, guests can use the hotel bar, which does not have access to the pool area.

Smoking is only allowed in the designated area outdoors.

Spa equipment should only be used for its intended purpose.

The hotel is not responsible for accidents or damages resulting from non-compliance with the policy.

Miscellaneous provisions

Adherence to the policy is mandatory for all persons in the pool area! If the guest does not follow the rules despite the warning, the service can be denied without compensation.

Guests are required to follow the signage in the pool area and the instructions of the staff.

Spa guests can make their complaints about the method and quality of the service, the behavior of the service staff, their objections related to the operation of the spa in the Book of Customers, while they can express their satisfaction and appreciation in the Guestbook. The Customer Book and the Guestbook can be found at reception.

20. Restaurant, bar policy

The hotel provides catering for all needs at all times of the day, therefore it is strictly forbidden to bring or store food and drink (eg bags / coolers) from outside the Hotel (not from the hotel's catering unit), to consume it throughout the Hotel. .

The hotel’s restaurants are open for a fee, and room service is available from 11:00 until 21:00. See the information section for more information on room service.

Meals and fruits served on the buffet table are requested to be eaten in the restaurant, they can only be taken out of the restaurant for a fee.

The dishes ordered from our menu can be eaten in the restaurant and bar area.

There is no swimsuit or robe in the hotel’s restaurant and bar.

The hotel and its units are non-smoking. Smoking Smoking is only allowed in designated areas of the hotel. If you have any special needs, please let the manager know or inquire at reception.

We ask our guests to appear in the restaurant in appropriate attire, thus honoring their guests. (our male guests are required to wear trousers and the use of a sleeveless T-shirt is not allowed).

We ask our guests to pay special attention to their children in the restaurant and bar in order to ensure a relaxed meal.

Guests are kindly requested to leave the children’s toy “vehicles” at the restaurant entrance when using meals.

For non-food reasons, the storage of food from non-hotel restaurants is not permitted in our restaurants, even at the specific request of our guests.

The Hotel is not responsible for the values of our guests left unattended in the restaurants and bars of the Hotel.

Guests using the services of the department are obliged to be aware of the opening and closing time.

The hotel will not be liable for any damage to persons or property caused by non-compliance with the Policies or the irresponsible conduct of guests.

The hotel reserves the right to hold private events in all or part of the complex, to the exclusion of the general public.

The policy is subject to change or supplement at the discretion of the hotel.

The policy is valid for all hotel guests and must be observed

VII. Other miscellaneous provisions

Where these House Rules confer a right or an obligation on the Service Provider, the person entitled, exercising the right or fulfilling the obligation shall be, in the first place, an employee of the Service Provider holding at least a middle management position, by way of example, the Front Office Manager, Sales Manager and, only in the second place, the Managing Director of the Service Provider.

An employee holding such a position shall be obliged to investigate the circumstances of the case in detail and to exercise his rights and obligations on that basis.

If the Guest or the Person staying with them disagrees with the decision of the said employee, he/she may submit a complaint to the employee's superior.

If the Service Contract is concluded with the Service Provider by persons using the Service together as Guests on the legitimate side, these Guests shall be considered as joint and several obligors with regard to the Contract concluded.

Should any provision of the Service Contract and/or the House Rules, which form an integral part of it, be invalid in whole or in part, this shall not affect the validity of the other provisions. By way of interpretation or addition, a provision must be found which achieves the economic objective pursued by the invalid provision to the extent permitted by law.

The Service Provider reserves the right to change these House Rules in order to bring them into line with the legal background and other internal regulations that may be amended in the meantime.

Force Majeure: any cause or circumstance (e.g., war, fire, flood, power failure, strike) over which the Parties have no control (force majeure) shall relieve the Parties from the performance of their obligations under the Contract for as long as such cause or circumstance exists. The Parties agree to use their best efforts to mitigate the consequences of such causes and circumstances.

With regard to matters not regulated herein, the Hungarian laws and regulations in force at the time and the provisions of the Civil Code applicable to the activities of the Service Provider shall also apply without any special stipulation.

The Parties shall attempt to settle any disputes arising from the Contract by negotiation, and in the event of the failure of such negotiation, they submit to the jurisdiction of the court specified in Act CXXX of 2016 on the Code of Civil Procedure for the settlement of any dispute, regardless of the value of the dispute.

Mezőkövesd, 30 January 2020.

……………………………

János Kosik

Managing Director

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